| Programs |
 |
| The
structure of each program will allow participants to: |
 |
Create an optimal context for communication
Quickly identify customer benefits and foster a dynamic relationship
|
|
Communicate with different behavior styles
Understand and utilize principles allowing easy adaptability
|
|
Identify customer needs
Develop the skills of listening and asking questions
|
|
Be able to understand and use information
Develop needs-based solutions |
|
Put to practice a simple communication method
Foster an environment of mutual respect and collaboration
|
|
Adopt an effective working structure
Ensure optimal efforts and measurable results |
|
Ensure a solid business approach when necessary
Develop a thinking process that balances efforts in reaching objectives
|
|
 |
| Duration |
|
Seminar of 1-3 days depending on needs |
|
Six to eight consecutive follow-up sessions of 1 hour each in order
to ensure: |
| |
| • |
Application
of program concepts in current situations |
| • |
Specific
coaching |
| • |
Creation
of automatisms |
|
| Designed
for |
|
Sales teams |
|
Procurement and buyers |
|
Customer relations |
|
Teams that need better internal and external communication |
